Customer service

Frequently asked questions

We regularly receive a number of standard questions. To answer these in advance, we have listed some frequently asked questions.

• Do the prices include VAT?

• Yes, these include VAT.

• Will shipping costs be charged?

• Yes, there is a standard 7 euro shipping charge. This amount includes VAT.

• How can I make a complaint?

• If you have a complaint about our products or our service, please contact us using the contact form. We will give you a substantive response within 14 days of receiving the complaint. If, as a consumer, you do not agree with the solution or we cannot reach a solution together? Then you can submit your complaint to the Dispute Commission via the European ODR Platform (https://ec.europa.eu/consumers/odr/). For both consumers and business customers, if they are not satisfied with the handling of the complaint, they can also submit the complaint for mediation to Thuiswinkel, for consumers via www.sgc.nl and for business customers via www.sgc.nl. business customers via www.thuiswinkel.org.

• Does a legal guarantee apply?

• All items you buy from us are covered by the legal guarantee. Legal warranty means that a product is or should do what the consumer can reasonably expect it to do. A manufacturer’s warranty also applies to some products. This guarantee does not detract from the legal guarantee.

• Can I also buy bandage shoes in shops?

• Yes, verbandschoenen.nl has over 150 points of sale (shops) in the Netherlands. Although you can order directly in our webshop, we can imagine that you would like to avoid losing personal contact with a professional. Click here to go to the shops.

• Are bandage shoes reimbursed?

• If you have received a referral, bandage shoes could be reimbursed. Upload your referral letter here.

• How can I contact Verbandschoenen?

• Every day we are ready to answer your questions. By phone, you can call on 085-4875676 or email info@verbandschoenen.nl and we will try to answer as soon as possible.

• How can I become a dealer?

• Contact us via the Become a Dealer page and we will schedule an appointment as soon as possible. Click here to go to become a dealer.

• Will the dressing shoes be delivered to your home?

• Delivery via DHL DPD or collection at the dealer Verbandschoenen cooperates with DHL, DPD, PostNL. Together we strive to deliver your order within 4 working days. If you are not at home at the time of delivery, the carrier will try to deliver it again the next day. If not, the parcel can be collected from the collection office from 13.00 the following day.

  Read about all delivery conditions here.

• Can I return and exchange?

• Returns and exchanges are possible You can return or exchange your order within 7 days of delivery. Read about all conditions of returns and exchanges here.